Frequently Asked Questions

Revert is a French Shopify app that automates returns management and product warranty handling. It uses AI to approve or reject return requests based on your rules, generates Sendcloud shipping labels, and provides detailed analytics on your costs.

French and European Shopify merchants, particularly SMBs handling between 10 and 500 returns per month. Revert is especially relevant for high-return sectors: fashion, lingerie, swimwear, activewear, cosmetics, footwear.

Yes, Revert is listed on the Shopify App Store (revert-16) and meets the security and performance standards required by Shopify.

French (default) and English, from the free plan. Emails sent to customers are automatically in the right language based on the order.

The AI analyzes each return request (order history, customer profile, reason given, cart value) and proposes a decision with a confidence score. You choose the mode: suggestion (you validate manually) or automatic (Revert decides alone above a confidence threshold).

Yes, the rule engine allows advanced conditions: product category, delivery country, cart value, customer history, return reason, time since purchase. Each rule triggers an action (approve, reject, request info, escalate).

Yes, a dedicated module lets you register sold products, track warranty periods, and handle claims separately from standard returns. Particularly useful for electronics and technical products.

Revert connects to your Sendcloud account to automatically generate return shipping labels upon approval. Supported carriers: Colissimo, Mondial Relay, DHL, DPD, and most European options.

Yes, a branded return portal integrates with your store. The customer enters their order number and email, selects items to return and the reason, and receives the decision and label instantly.

Return rate per product, total cost of returns, reasons breakdown, time evolution, approval/rejection ratio, average processing time, and before/after automation performance comparison.

Free plan up to 5 auto-processed returns/month. Starter at $19/month (50 returns), Pro at $49/month (200 returns), Enterprise at $149/month (1000 returns). All plans include AI, warranty management, and basic analytics.

No, the free plan requires no card. You can use Revert up to 5 auto-processed returns/month without time limit.

Go to the Shopify App Store (apps.shopify.com/revert), click "Install", grant permissions to your store. Installation in less than 2 minutes.

Yes, you can upgrade or downgrade at any time from your dashboard. Changes take effect immediately, billing is prorated.

No, all plans are monthly without commitment. You can cancel at any time.

On European infrastructure (dedicated VPS in France), GDPR-compliant. No data is transferred outside the EU or shared with third parties for commercial purposes.

Yes. Revert only collects data strictly necessary for return processing (Shopify order information). You remain the owner of your data and can export or delete it at any time.

Read access to orders, customers, products, and inventory; write access to update return statuses. No access to payments or sensitive financial data.

Three differentiators: (1) AI auto-approval with confidence score (most competitors use static rules), (2) a built-in warranty management module, (3) a free plan up to 5 auto-processed returns/month.

No, Revert is complementary. Sendcloud is a logistics tool (carrier pricing, labels, tracking). Revert focuses on the decision to approve/reject returns and generates labels via your existing Sendcloud account.

Yes. You can install Revert in parallel with your current app without risk. For a full migration, export history from your current app, and we'll help you import it into Revert.